Shipping policy
Processing time
We pack and ship all orders within 5 business days (Monday to Friday, not counting public holidays). Orders placed on weekends or holidays are processed the next business day.
Estimated delivery times
Once your book is on its way, delivery usually takes:
- Mainland Portugal: 2–3 business days
- Madeira: 3–5 business days
- Azores: 7–15 business days
- European Union: 4–8 business days
- UK, Switzerland & Norway: 5–10 business days
- USA & Canada: 7–15 business days
- Rest of the world: 10–20 business days
These are estimates. Delays can happen with the carrier, at customs, or during busy periods like the holidays.
Shipping costs
Shipping costs are calculated at checkout based on your location.
Tracking your order
As soon as your book ships, you’ll get a confirmation email with a tracking link so you can follow it all the way to your door.
Customs and import fees
Orders shipped outside the European Union may be subject to customs duties or import taxes. These are set by your country, aren’t included in our prices, and are paid by you when the package arrives.
Shipping address
Please double-check your address at checkout. If you notice a mistake, email us as soon as possible. We can only update it before your order ships. We’re not responsible for orders delivered to an incorrect address provided at checkout.
Lost or delayed packages
If your book hasn’t arrived within the estimated time, or your tracking hasn’t updated in a while, email us at [email] with your order number. We’ll look into it with the carrier and help sort it out.
Questions?
We’re happy to help. Just email us at hello@relocatetohappiness.com